Donald Seeley wanted to become one of Fios Video’s 4.4-million customers. But when he tried to sign up nothing was done, no service, no installation, not a single screw or nail. Somehow Seeley wound up with a bill from Verizon for $142.25, and two months later he received another one for $151.53. When he complained he was told that the bill had been sent to a collection agency and that he would have to take the matter up with them. CBS 2′s Asa Aarons solves Seeley’s problem, and helps you avoid the same bad experience.

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